11-08-2019, 03:47 PM
I have used them several times with no issue until recently. Â I would start off by saying BUYER BEWARE!
In early September I booked a location in Rapallo Italy.  It was a place that would house up to 8 people.  I immediately made my air reservations, non-refundable, at a cost of $3400 for two.  I then invited two other couples who accepted and one bought their air tickets.  The third couple hasnâ€t bought air tickets yet because they are either going to go a week earlier or stay a week after.
So until Tuesday, all was well until I got a text stating I needed to sign in to my Airbnb account, that the host was requesting a “modification†to my trip.  When I signed in, what they were requesting was an ADDITIONAL $4000 for my one week stay.  My choice was to accept or decline.  If I declined, my reservation would be canceled and deposit refunded.
I called AIRBNB and was assigned a Case Mgr†who said she would investigate and get back to me in 30 minutes but to be safe, give her an hour.  After 3 hours passed and not hearing anything, I called back and asked to speak to her.  They said there wasnâ€t anyway they could transfer my call to her but they would message her telling her I called and wanted her to call me.  Over the course of the day and evening I called back 3-4 times and was told the same.
The next morning, I had an email stating my reservation had been canceled.  I called Airbnb back and said I wanted to talk to the Case Mgrs boss.  They refused and I was told the host would be “punished†with a fine between $50-$100.  WHOOPEE!  I was also told the host would not be allowed to relist the property with Airbnb for the same dates.
Later on I checked the website and the property was listed again. Â So I was lied to.
So the message is beware using Airbnb. Â It appears if anything goes awry, you get NO help from them. Â
The good news is my trip isnâ€t until next August so I used a Travel Agent to find me a property.  But Iâ€m still pissed at Airbnb and will never use them again.
In early September I booked a location in Rapallo Italy.  It was a place that would house up to 8 people.  I immediately made my air reservations, non-refundable, at a cost of $3400 for two.  I then invited two other couples who accepted and one bought their air tickets.  The third couple hasnâ€t bought air tickets yet because they are either going to go a week earlier or stay a week after.
So until Tuesday, all was well until I got a text stating I needed to sign in to my Airbnb account, that the host was requesting a “modification†to my trip.  When I signed in, what they were requesting was an ADDITIONAL $4000 for my one week stay.  My choice was to accept or decline.  If I declined, my reservation would be canceled and deposit refunded.
I called AIRBNB and was assigned a Case Mgr†who said she would investigate and get back to me in 30 minutes but to be safe, give her an hour.  After 3 hours passed and not hearing anything, I called back and asked to speak to her.  They said there wasnâ€t anyway they could transfer my call to her but they would message her telling her I called and wanted her to call me.  Over the course of the day and evening I called back 3-4 times and was told the same.
The next morning, I had an email stating my reservation had been canceled.  I called Airbnb back and said I wanted to talk to the Case Mgrs boss.  They refused and I was told the host would be “punished†with a fine between $50-$100.  WHOOPEE!  I was also told the host would not be allowed to relist the property with Airbnb for the same dates.
Later on I checked the website and the property was listed again. Â So I was lied to.
So the message is beware using Airbnb. Â It appears if anything goes awry, you get NO help from them. Â
The good news is my trip isnâ€t until next August so I used a Travel Agent to find me a property.  But Iâ€m still pissed at Airbnb and will never use them again.